reputation management 

Review Management

Complete Review Management means you have a dedicated Client Success Manager and Reputation Specialist Team to monitor and respond to your reviews 24/7 across all platforms including TripAdvisor, Google, Expedia, Booking.com and more. Obtain key insights with your Reputation Dashboard to track improvement cross all OTA's.

Hotel Platinum Package

Our Platinum Package covers all aspects of your online digital brand presence and allows you to provide your guests with an unparalleled experience. 

$1200

Per month 
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Brand Optimization

We work with you to develop a custom brand strategy that follows the guest from booking to check out and beyond. We optimize your online presence, help you gain more positive reviews, manage your social media presence, gain more direct bookings and increase your overall rating and ranking.

F E A T U R E S

Whats Included

Brand Optimization

Let our team optimize your property description and details across all search engines and OTA's. We utilize your specific long-tail key words to ensure travelers can find your property.

Review Response

Your property is assigned to a dedicated client success manager and team of specialists to respond to your reviews across all platforms including Medallia guest surveys.

Social Media

We will create and maintain your social media presence on sites like Google, Facebook and Instagram and post regularly to keep your property top of mind.

Review Filtering

Guests who stay will receive a post stay survey asking about their experience. Guests who had a great experience share their positive review online while other feedback is sent internally to be addressed.

Review Alerts and Reporting

Receive real-time alerts of new reviews so you can provide feedback to your specialist team to take immediate action and receive monthly reports to track your improvement.

Paid Ads

Stay at the top of search results on sites like Google and TripAdvisor with paid ads that give your property the competitive advantage.

Reviews Removal

We will identify and flag reviews that are false, slanderous or posted to the wrong property and work to have them removed .

Email and SMS Campaigns

 Gain more repeat guests with post stay email and SMS campaigns to encourage guests to book again.

Dedicated Client Success Manager

Your Client Success Manager will work with you to develop strategies to ensure your rating and ranking increase across all online platforms.

Virtual Guest Concierge

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Digital Welcome Guidebooks

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QR Houskeeper Tippings

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Individual Reputation

Management Services

All Services listed below are included and bundled into the Platinum Package.

Review Response Packages

Your Reputation Management dream team

Our Reputation Management experts have the market know-how to help you rank higher on sites like TripAdvisor, Google, Expedia, Booking.com and more.


We will help you gain more direct bookings, avoid penalties for non-responsive reviews and increase your ranting and overall ranking online.


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Our services

Search Engine Optimization

Review Response

Ad Campaigns to Rank Higher

Analytics and Guest Sentiment Reporting

We'll make your Hotel stand out

Our company's mission is to help Hoteliers shine brighter with full servie Reputation Management services and optimization. We're customer driven, and we work with full transparency.

Hotel Reputation Management

Online Reputation Management is about optimizing your online presence according to the most recent content and SEO guidelines. My Hotel Reputation is always up to date with the industry's latest best practices, so we'll know exactly how to optimize your Hotel's online reputation.


Our team will research your property to define a solid, results-driven optimization plan.

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Online Optimization

Online Optimization is about strategies that impact your Hotel's rating and ranking on OTA's and in search results.


We build your Hotel's authority, so that travelers trust you and find you when looking for a property in your area.

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Google Ads campaigns

Take advantage of Google's far and reaching platform to advertise your product or service on Google search results pages, videos, mobile apps, other sites and more.



Our team will ensure you get the maximum reach and return on investment. We'll customize your advertising objective, plan a brand strategy, and help you decide how long you'd like your campaigns to run for.


Our ad campaign service will give your site:

  • High quality traffic
  • Higher click-through rate (CTR)
  • Better paid search SERP ranking
  • Overall higher quality score
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Hotel Analytics

We use our proprietary Analytic tool for tracking and analyzing site performance and stats to identify trends and opportunities in how site visitors interact with your site.


In addition, we'll use the platform's robust reporting options to generate customized weekly and monthly reports on your site's performance.


So you can always know what's going on, and see the progress of your site's performance over time.

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What our clients say about us

Don't just take it from us

- Sandip T. Comfort Inn, Ramada, Quality Inn, Days Inn, Holiday Inn

"What I like most is that there are no headaches. We chose to work with MHR because of the price and services they offer. Everything is great, I would recommend."


- Jay M. Indio Super 8

“I was referred to MHR and would recommend. I chose to work with them because they use specialization and help me streamline and delegate activities to free up time.”


-Mike P. Rodeway Inn & Suites Flagstaff

“I chose to work with MHR to manage review response and because I wanted help increasing my hotels online rating/ranking. What I like most is the fast worry free process.”


FAQ

  • How much are your services?

    We offer pricing that will fit your properties needs perfectly. From small independent boutique properties to large franchise - find that services perfect for you. Check out our pricing page for more information. 

  • What types of properties do you specialize in?

    Our team has seen it all. From Hoteliers, Motel owners to Bed and Breakfast and Vacation Rental owners we've helped virtually every part of the lodging industry rank higher on Google.

  • What kind of services do you offer?

    Our agency offers Review Response, SEO, online marketing, ad campaign management, Google Analytics and reporting, full site SEO sudits, content creation, Review Filtering, Guest satisfaction surveys and even website development.

  • Why should I choose My Hotel Reputation?

    Because we're experienced. Because we know what we're doing, and because we genuinely believe we can help you rank higher on Google, and attract more potential clients.

Recent Hotel Social Media trends

Latest updates from the industry

Unlock the Secret to Stellar Guest Reviews with Our QR Review Funnel

By Brandy Conner • April 1, 2025
In the hotel industry, your reputation is everything. A few glowing reviews can fill your rooms, while a single negative comment can have the opposite effect. So, how can you ensure that your guests’ experiences are captured, celebrated, and shared in the best possible light? Enter our QR Review Funnel—a revolutionary tool that turns guest feedback into powerful online endorsements while resolving any issues before they become public. The Importance of Real-Time Feedback We live in a world where immediate responses are expected, and this is especially true in hospitality. When guests feel heard and valued during their stay, they’re more likely to leave positive reviews and return in the future. The QR Review Funnel makes it easier than ever to capture this feedback in real-time, ensuring that your guests’ voices are not only heard but also amplified. What is the QR Review Funnel? The QR Review Funnel is a simple yet highly effective tool designed to help hoteliers gather guest feedback effortlessly. Whether your guests are still enjoying their stay or have just checked out, this service allows you to engage with them, gather their thoughts, and manage their experiences efficiently. Here’s how the QR Review Funnel works: 1. Immediate Guest Engagement Shortly after check-in, or even during their stay, your guests receive a personalized SMS text message or email asking for feedback on their experience. This direct approach shows that you’re proactive about their comfort and satisfaction. 2. Instant Positive Review Posting When guests have had a positive experience, they’re prompted to post a review on popular platforms like TripAdvisor, Google, or Yelp. This instant feedback capture ensures that their positive impressions are shared while they’re still fresh, boosting your online reputation. 3. Private Issue Resolution If the feedback is less than stellar, it’s automatically directed to your team for internal resolution. This private channel allows you to address concerns quickly, turning potentially negative experiences into opportunities for improvement, without risking your online image. 4. User-Friendly for Guests and Staff Designed with simplicity in mind, the QR Review Funnel is easy to use for both guests and your team. It seamlessly integrates into your current operations, requiring minimal training or changes to your workflow. 5. Build a Stronger Online Presence By increasing the number of positive reviews and managing negative feedback internally, the QR Review Funnel helps you create a more attractive and trustworthy online presence. This, in turn, leads to more bookings and a better bottom line. The Benefits of Using the QR Review Funnel The QR Review Funnel is more than just a feedback tool—it’s a strategic asset for any hotel looking to enhance guest satisfaction and strengthen its reputation. Here’s why it’s a must-have: Maximized Positive Exposure: Positive reviews are captured and posted instantly, helping to boost your ratings across major review platforms. Reduced Risk of Negative Reviews: By addressing issues privately before they become public, you protect your online reputation from the potential damage of negative reviews. Enhanced Guest Experienc e: Immediate feedback collection allows you to resolve issues on the spot, ensuring a better overall experience for your guests. Valuable Operational Insights : The feedback gathered can provide insights into what your guests love and what areas need improvement, allowing you to make data-driven decisions. Increased Guest Loyalty: By showing your guests that their opinions matter and that you’re committed to their satisfaction, you’re more likely to turn them into loyal, repeat customers. Take Control of Your Hotel’s Reputation Today In the hospitality industry, your online reputation can make or break your business. The QR Review Funnel offers a simple, effective way to take control of your reviews, enhance guest satisfaction, and boost your online presence. Don’t leave your reputation to chance—take the proactive approach and start turning guest feedback into a powerful marketing tool. Ready to get started? Contact us today at 720-583-9669 to learn more about how the QR Review Funnel can be customized for your hotel’s unique needs. Let’s work together to ensure every guest leaves a review that reflects the quality and care your hotel provides.

How to Optimize Your Google My Business Listing with Auto Replies

By Brandy Conner • March 1, 2025
In the fast-paced world of hospitality, guest inquiries can flood your inbox daily. Want to save time while improving your property's online presence and increasing direct bookings? Automating responses to frequently asked questions (FAQs) on Google My Business (Google Business Profile) and Booking.com is a simple yet powerful way to enhance guest satisfaction and streamline communication. Here’s how you can set it up! 🔹 Google My Business (Google Business Profile) By setting up automatic FAQ replies, you ensure that potential guests receive instant answers to common inquiries—helping them make quicker booking decisions. How to Enable Automatic Replies on Google My Business: 1️⃣ Log in to your Google Business account and select your property. 2️⃣ Click on Messages and then navigate to Frequently Asked Questions . 3️⃣ Add common guest inquiries, such as: What time is check-in/check-out? Do you offer free parking? Are pets allowed? 4️⃣ Provide clear, concise answers and include a direct booking link to drive more conversions! 🔹 Booking.com Automating responses on Booking.com helps ensure guests get immediate answers to common concerns, reducing the number of repetitive inquiries your staff has to handle. How to Set Up Automatic Replies on Booking.com: 1️⃣ Go to Property → Messaging Preferences in your Booking.com extranet. 2️⃣ Click on Automatic Replies and set up responses for frequently asked questions. 3️⃣ Address common topics like: Cancellation policies Wi-Fi availability Parking information Breakfast options 4️⃣ Go to Notifications and select "Email me when a guest receives an automatic reply" so you stay informed! ✅ Why This Matters for Your Hotel ✔️ Saves Time – No more answering the same questions repeatedly! ✔️ Increases Guest Satisfaction – Instant replies improve the booking experience. ✔️ Boosts Direct Bookings – Including a booking link encourages guests to book directly. ✔️ Enhances Search Rankings – Active engagement improves your hotel’s visibility on Google & Booking.com. 💡 Need Help Managing Your Online Reputation? At Travel Reputation Services , we specialize in review response management, social media marketing, and digital strategies that help hoteliers maximize their online presence. Let us handle the details while you focus on providing an incredible guest experience! 📩 Get in touch today to see how we can help you grow your hotel’s reputation and revenue. 🚀

Transform Your Hotel’s Visual Storytelling with Professional Drone Videography

By Brandy Conner • December 10, 2024
In the highly competitive world of hospitality, it’s essential to make your hotel stand out from the crowd. With the rise of digital platforms and social media, visual content has become a critical tool for capturing the attention of potential guests. One of the most effective ways to showcase the unique beauty and features of your property is through professional drone videography. At My Hotel Reputation we specialize in creating stunning aerial videos and photos that elevate your hotel’s online presence and help you attract more bookings. Why Drone Video is a Game-Changer for Hotels Traditional photography can capture the charm of a hotel, but it often falls short of conveying the full scope of a property’s appeal. Drone videography, on the other hand, offers a dynamic, bird’s-eye view that showcases your hotel’s layout, surroundings, and key features in a way that no other medium can. Whether it’s the sweeping views from your rooftop terrace, the intricate design of your outdoor pool area, or the picturesque scenery around your property, drone footage brings these elements to life and creates a powerful visual impact. Maximizing Your Hotel’s Online Visibility with Drone Content In today’s digital landscape, where most travelers begin their journey online, having compelling visuals is crucial. Here’s how drone videos and photos can enhance your hotel’s presence on various platforms: Travel Booking Sites (TripAdvisor, Google, Expedia, Booking.com) These platforms are often the first touchpoint for potential guests. By incorporating high-quality drone footage into your listings, you provide a unique perspective that helps your property stand out. Showcasing your hotel from above highlights its grandeur and can set you apart from the competition, leading to increased bookings. Social Media (Reels, Stories, Posts) Social media is all about visual engagement. Drone videos and photos are perfect for creating eye-catching reels, stories, and posts that grab attention and drive interaction. Whether it’s a serene sunrise over your hotel or a lively event captured from above, drone content is highly shareable and can significantly boost your brand’s visibility on platforms like Instagram, Facebook, and TikTok. Digital Advertising When used in paid ad campaigns, drone footage can significantly enhance the effectiveness of your ads. The unique aerial perspectives capture attention quickly and help convey the scale and beauty of your property, making your ads more compelling and increasing your chances of converting viewers into guests. What Sets Our Drone Video Services Apart At My Hotel Reputation, we understand that every hotel has its own story to tell. Our professional drone video services are designed to capture the essence of your property, highlighting the features that make it unique. Here’s what makes our service stand out: Tailored Content Creation: We work closely with you to understand your brand and marketing goals, ensuring that the drone footage we produce aligns perfectly with your vision. High-Definition Quality: We use the latest drone technology equipped with high-resolution cameras to capture crisp, stunning visuals that showcase your property in the best possible light. Comprehensive Editing Services: Our team of skilled editors enhances the raw footage, creating a polished final product that’s ready to be shared across all your digital platforms. Versatility: The content we create can be used across a variety of platforms, from your website and booking profiles to social media and digital ads, ensuring consistent and powerful branding. Benefits of Using Drone Videography in Your Marketing Strategy  Incorporating drone videography into your hotel’s marketing strategy offers several advantages: Captivating Visuals: Drone footage offers a unique and captivating view of your property, helping to differentiate it from the competition. Enhanced Guest Perception: By showcasing your hotel’s best features, drone videos help set guest expectations and can lead to higher satisfaction and better reviews. Increased Online Engagement: High-quality visuals drive more engagement on social media and other digital platforms, leading to greater brand awareness and visibility. Boosted Conversion Rates: The striking imagery captured by drones can increase the likelihood that potential guests will choose your hotel, driving more bookings and higher revenue. Success in Action: How One Hotel Transformed Its Online Presence Consider the case of [Hotel Name], a property that decided to enhance its online marketing with professional drone videography. Before using drone footage, their online profiles and social media presence were solid but not exceptional. After integrating stunning aerial views of their beachfront location and expansive gardens, the hotel saw a noticeable increase in online engagement. Their social media posts featuring drone videos received significantly more likes, shares, and comments, while their listings on travel sites attracted more views and bookings. The investment in drone videography paid off, helping them to stand out in a crowded market and attract more guests. Take Your Hotel’s Marketing to New Heights In an industry where visual appeal is paramount, investing in professional drone videography is a strategic move that can pay significant dividends. By showcasing your property from stunning aerial perspectives, you can create a strong, memorable impression on potential guests, driving more bookings and enhancing your brand’s online presence. Ready to elevate your hotel’s visual storytelling? Contact us today at 720-583-9669 to learn more about how our drone video services can be customized to meet your property’s unique needs. Let’s work together to create content that captures the beauty of your hotel and draws guests in from around the world.